How it works
Phoenix Oath Glass Protection Warranty Plan
The world's dopest glass warranty/replacement plan for pipes, bongs, rigs, water pipes, and more!
In life it helps to expect the unexpected! Accidents can happen at any time, and while borosilicate glass is insanely tough and impact resistant, no glass is truly impervious to breakage. There are few accidents more tragic for a glass collector than the loss of a well-loved and trusted bong, rig, or pipe. Trust us, we know the feeling, it sucks! That's why we came up with the Phoenix Oath Glass Replacement Plan. Our customers love it and we bet you will too!
The Phoenix Oath Glass Replacement Plan is a glass warranty or insurance program from your family at Elev8 Distribution. This is an optional plan that you can purchase as an add-on for many of your favorite Elev8 Glass and Elev8 Premier products. Just select the Phoenix Oath option on the product before adding it to your cart, and once you check out you can breathe a sigh of relief knowing that if your new glass ever breaks Elev8 Distribution will cover half of the cost to replace the piece!
The Phoenix Oath Glass Replacement Plan is available on almost all of our Elev8 Glass products, as well as on many of our hand-crafted Elev8 Premier glass products. Make sure to register your Phoenix Oath coverage by first logging into your Elev8GlassGallery.com account. Once logged in, click the "REGISTER" button above and provide the needed information. Note that if you purchased Phoenix Oath coverage for multiple items on a single order (or if you purchased Phoenix Oath on a product that has multiple insured components) then we only need one registration per order.
Once your Phoenix Oath Glass Replacement Plan has been registered, just login to your account and click the "FILE A CLAIM" button above to claim the coverage on your broken piece. You must be signed into the same account that you were signed into when you registered your Phoenix Oath coverage. After your claim has been filed we will contact you directly to provide a coupon code for your next piece. Do you want Phoenix Oath coverage on the replacement piece as well? No problem! You'll just have to pay 8% of the product's MSRP to get additional coverage for the new piece.
Phoenix Oath Warranty Details
- Phoenix Oath coverage can be added to any eligible product for an additional 8% of the product's MSRP.
- The price for Phoenix Oath coverage is always 8% of the product's MSRP, not the sale or discount price
- Phoenix Oath coverage is typically redeemed as a coupon code which takes 50% of the product's MSRP off of the purchase price of the new/replacement product.
- Example: You want to buy a product with an MSRP of $100. You get a 10% discount so the product costs you $90. In order to get Phoenix Oath coverage on this product you will pay an additional 8% of the product's MSRP, so the total you will pay for the product and coverage is $98 ($90 sale price + $8 which is 8% of the $100 MSRP). If this piece breaks you will get a coupon code for $50 off of any eligible Phoenix Oath product as this is 50% of the original product's MSRP. You can use this $50 to cover half of the price of an exact replacement, or you can use it to upgrade to a more expensive piece.
- When you purchase the replacement piece or upgrade you can purchase Phoenix Oath coverage for that replacement piece or upgrade. So if you pay 8% of the replacement product's MSRP to get Phoenix Oath coverage then you will be covered again in the event of another breakage. This is why we call it the Phoenix Oath: your glass can be reborn again and again.
- Phoenix Oath coverage can be purchased for almost all Elev8 Glass, as well as select Elev8 Premier glass, including glass components for Elev8 Vaporizers products like the Silver Surfer Vaporizer and Da Buddha Vaporizer.
- In order to purchase Phoenix Oath coverage for a product, you must select the option on the individual product before adding it to your cart. The image below shows an example of what the option looks like, this is available on any products that are eligible for Phoenix Oath coverage. Once selected you should see the price of the product increase by 8%.
- We recommend logging into your Elev8GlassGallery.com account before purchasing the product.
- You have 7 days from the initial purchase of a product to add Phoenix Oath coverage to that product. If you decide that you want to add Phoenix Oath coverage within 7 days of purchase, give us a call at 719-570-9928.
- Make sure you have your order number handy as we will need it to verify the purchase date.
- You must register your Phoenix Oath coverage within 7 days from the initial purchase. To register click the "REGISTER" button above.
- Make sure that you are logged into your Elev8GlassGallery.com account before registering.
- If you forgot to register your Phoenix Oath coverage don't worry, give us a call at 719-570-9928!
- If the unthinkable happens and you need to redeem your Phoenix Oath coverage, click the "FILE A CLAIM" button above.
- Make sure that you are logged into your Elev8GlassGallery.com account before filing the claim.
- Provide as much information as possible on the claim form.
- If you need help, we can file the claim on your behalf. Just call us at 719-570-9928.
- Once a claim has been filed, we will reach out to you to provide the coupon code. Remember to add Phoenix Oath coverage to your replacement or upgrade!
- Keep in mind that the Phoenix Oath plan ONLY covers eligible glass components. If you purchase a product/kit that has multiple components and is eligible for Phoenix Oath coverage, the Phoenix Oath coverage DOES NOT apply to the non-glass components in that product/kit.
- This applies to the Ruby Balls in our Baller Series Conversion Kits as well. The red rubies and clear sapphires are not made of glass, they are lab-grown gems made by a third-party supplier, thus they are not eligible for Phoenix Oath coverage. If you purchased Phoenix Oath coverage on one of our Baller Series Conversion Kits, the plan only applies to the Baller Series Heater Cover and the Crafted Cap.
Questions and Answers
- What is the cost of the Phoenix Oath Glass Protection Warranty?
- Phoenix Oath Warranty coverage costs an additional 8% of the product's MSRP. Payment is due at the time of sale.
- Can the discount code I receive through Phoenix Oath Warranty be used with any other coupon codes?
- Your Phoenix Oath Glass Protection Warranty discount code can not be combined with any other discount or coupon code.
- Can Phoenix Oath Warranty be purchased on the replacement product?
- Yes, you can purchase Phoenix Oath coverage for the replacement or upgrade product, as long as it is eligible for Phoenix Oath coverage.
- Can Phoenix Oath Glass Protection Warranty coverage be purchased after I've already purchased my glass?
- You can add Phoenix Oath coverage for up to 7 days after a product is initially purchased. Keep in mind that this is 7 days from the purchase date, not from when you receive your glass.
- How long does the coverage last?
- Your Phoenix Oath Glass Protection Warranty coverage lasts Your Life Time. Yes, you read that correctly. If your pipe breaks any time in your life, you are STILL covered!
- How do I redeem my warranty?
- Easy-peasy! Just go to PhoenixOath.com and click the "FILE A CLAIM" button to fill out the claim form. Please note you must upload a picture of your broken glass. Your claim will be reviewed and approved in a timely fashion!
- What products are eligible for Phoenix Oath coverage?
- The Phoenix Oath Glass Replacement plan is available for almost all Elev8 Glass products, as well as select Elev8 Premier glass, including glass components for Elev8 Vaporizers products like the Silver Surfer Vaporizer and Da Buddha Vaporizer.
- I purchased Phoenix Oath coverage for multiple items on a single order. Do I need to register every single covered item individually?
- No, you only need to file one registration per order, even if you purchased Phoenix Oath coverage for multiple items on your order. We can look back at our records to find all the information that we will need if/when you file a claim.
- I purchased Phoenix Oath for a product/kit with multiple components (Essential Oil Kits, Baller Series Conversion Kits, etc.), how do I know which components are covered by the Phoenix Oath plan?
- The Phoenix Oath Glass Replacement Plan ONLY covers glass components. This excludes any non-glass components in the product/kit that you purchased. For example, the Ruby Balls in a Baller Series Conversion Kit are NOT covered by the Phoenix Oath plan, but the Baller Series Heater Cover and Crafted Cap are covered by the plan. We are working to add specific info to the descriptions for all of our multi-component products/kits that have Phoenix Oath coverage available to specify which components are covered by the Phoenix Oath plan if it is purchased for that product/kit.
- How is the price for Phoenix Oath coverage determined for products that have multiple components (Essential Oil Kits, Baller Series Conversion Kits, etc.)?
- When you select Phoenix Oath coverage on a product that has multiple components like a kit or a bundle, the price that you must pay for Phoenix Oath coverage is 8% of the total MSRP for the components of the product/kit/bundle which are eligible to be covered by the Phoenix Oath plan. Phoenix Oath can only cover glass components, so for example if you purchase Phoenix Oath on an Essential Oil Kit, the plan does NOT cover the silicone dab mat, Tidy Tips, clear hose, etc., and so the MSRPs for those components are not factored into the price for Phoenix Oath coverage on the product.
Never fear with the Phoenix Oath Glass Replacement plan! Add the protection when you purchase your glass bong, rig, water pipe, dry pipe, or any other eligible glass product!
